Is there a cooling off period for renewing my Insurance?
Yes – you get two weeks from the date your policy begins to cancel without having to pay any cancellation fees.
As long as you haven’t made a claim, you will pay for the time you have spent covered with us. So if you decide to cancel eight days into your policy - you will be charged for eight days of cover as well as any set up fees. The policy will be cancelled and no additional cancellation fees will be charged.
Can I cancel after the policy starts?
Yes – you cancel your policy at any time.
How much will cancellation cost me?
Depending on your policy, you may have to pay a cancellation fee. This will be included in your Policy Documents you can find on My Account or within the pack we’ve sent you when you purchased or renewed your policy.
The full terms and conditions on your cancellation will be included in your Terms of Business document and if you have any questions, you can start a chat with us by clicking on the speech bubble icon in the bottom right corner.
Will I receive a refund if I cancel?
This will depend on what you’ve paid for already and when you’re cancelling your policy and if there are any active claims.
If you haven’t made a claim, and you’re cancelling in your cooling off period then you won’t be charged a cancellation fee and will pay for the days you’ve been on cover. So if your policy has been live for eight days, you will only be charged for eight days of cover as well as any set up fees.
For example, if you’ve made your first payment for your policy or you’ve paid annually then you will be refunded the difference.
If you haven’t made a claim and you’re cancelling after your cooling period has ended then you may be charged a cancellation fee and any set up fees, as well as any days you’ve been on cover. So if your policy has been live for thirty days, you may be charged a cancellation fee, a set up fee and for the thirty days of cover. Different policies may have different cancellation fees, this information will be included in your Policy Documents you can find on My Account or within the pack we’ve sent you when you purchased or renewed your policy.
For example, if you pay for your policy up front, and you’ve been on cover for thirty days without making a claim and your policy has a cancellation fee, you will be charged for the thirty days cover, any set up fees and the cancellation fee and you will then be refunded the difference.
We will write to you to confirm any refund amounts, they are usually refunded back to your payment method you’ve used to pay for your policy.
What happens if I've already made a claim?
If you’ve already made a claim and you want to cancel your policy then you can still do this, you may not be due a refund, and any refund you may be due will depend on the Terms and Conditions of your insurer. You can find your Terms and Conditions in your Policy Documents on My Account at any time.
If you have an active claim and you want to cancel your policy, you can start a chat with us by clicking on the speech bubble icon in the bottom right corner.