If you have an outstanding balance with us, please contact us to organise the repayment of the outstanding amount. We can support you if you need to set up an affordable payment plan to pay off the balance or if you’d like support with your finances overall, we can give you information on organisations who can help you.
You can still renew your policy with us and remain covered
If you have an outstanding balance and you’ve opted in to auto-renew and nothing has changed on your renewal, we'll still renew your policy automatically for you. If you pay for your policy annually, make sure you check your card details are up to date on My Account.
If your policy isn’t set to automatically renew, you can check details of your renewal and renew your policy 24/7 online.
Simply log into My Account where you’ll find your renewal documents by selecting "Renew Policy" on the relevant policy. Please take some time to read your renewal documents, and check that everything is correct before accepting your renewal offer.