If your pet has passed away and you need to amend or cancel your pet insurance, we're here to help. Our friendly and understanding team can talk you through your options during this difficult time.
Make a claim
If you wish to make a claim on your Pet Insurance, please contact our Claims team. Find out how to make a claim on your Pet Insurance here.
Amend or cancel your Pet Insurance
If you need to amend or cancel your Pet Insurance, we're here to help over the phone or via Live Chat.
You can call us on 0333 035 9584. Our lines are open 9am to 6pm Monday to Friday, or 9am to 5pm on Saturdays.
Alternatively, to start a Live Chat, simply click the Live Chat button on our website.
We're available on Live Chat at the following times:
Monday to Friday: 8.30am to 8.30pm
Saturday: 9am to 5pm
The chat button will only be displayed when we have agents available to assist you.
Free bereavement support through our Swinton Vet Line
If you would like to talk to someone about your bereavement, we have a friendly team of RCVS (Royal College of Veterinary Surgeons) vet nurses and vets available day or night, 365 days a year to help.
You can call our Vet Line on 0333 332 4473. It's free to use this service, and there is no need to book — you will just need to have your policy number to hand.