We aim to answer as many questions as we can in our help centre, as well as making it easy
for you to manage your policy and view your documents in My Account, but we know that
sometimes you might need to speak to us, or get some extra support with your query.
If you would like to get in touch with our pet customer service team, you can do so via Live Chat.
Please select the Live Chat button on our website to do this.
The chat button will only be displayed when we have agents available to assist you.
Our team is online at the following times:
Monday to Friday: 8.30am to 8.30pm
Saturday: 9am to 5pm