We aim to answer as many questions as we can in our help centre, as well as making it easy
for you to manage your policy in My Account, but we know that sometimes you might need to
speak to us, or get some extra support with your query.
If you would like to speak to us about cancelling your pet policy or about
cancelling a renewal, we would be sorry to see you go, but our customer service team will be
able to discuss this with you on
Text Relay
As well as our standard telephone service, you can contact us via Text Relay. To use this
service type the prefix 18001 before the number you wish to call. Remember to use the full UK area code and don't leave any gaps or spaces. e.g. 1800101511234567.
This service can be used at any time during our Contact Centre opening hours. Our Customer Assistance Team’s telephone lines are open 9am to 5.30pm Monday to Friday while our Contact Centres are available from 9am to 6pm Monday to Friday and 9am to 5pm on Saturdays.
The Text Relay service is managed by BT.