> How do I renew my policy?

The quickest and easiest way to renew is online using My Account.

If you have opted in to auto-renew and nothing has changed on your renewal, you don't need to contact us. We'll renew your policy automatically so you remain covered. If you pay for your policy annually, you will need to ensure your card details are up to date on your account, otherwise your policy will not automatically renew. 

You can check details of your renewal 24/7 online in My Account, including your renewal documents, by logging in and selecting "Renew Policy" on the relevant policy. Please take some time to read your renewal documents, and check that nothing has changed.

If you have chosen to opt-out of auto-renewal, you can still renew online quickly and easily:

1. Login to My Account
2. Click 'Renew policy' on the relevant policy
3. Take some time to read your documents, and check that nothing has changed
   1. If you pay monthly;
      • Tick the box in the 'What happens next?' section and click 'Confirm' to complete your renewal
   2. If you pay annually;
      • Tick the box in the 'What happens next?' section and click "Renew Policy Now" to proceed
      • Select the card you wish to pay with, or click 'Enter New Card Details' to add a new card
      • You should now see a 'Thank You' confirmation message
      • You must renew before your renewal date, or your policy will end and you will be left without cover.

For questions about your renewal:

If your details have changed and you need to make a change to your policy before renewing, can't renew online or would like to discuss your policy, please start a Live Chat via our website.

The chat button will be displayed when we have chat agents available to assist you.

We're available on Live Chat at the following times:

• Monday to Friday: 8.30am to 8.30pm
• Saturday: 9am to 5pm