- Complete your claims form
- Submit your claim via our website Or Print the claims form ( PDF, 484 KB )
OR
- Print the claims form ( PDF, 484 KB )
- Provide the form to your vet for them to submit it on your behalf
- Ask your vet to submit it as above, using Vet Envoy, or by email to swintonpet@insurancefactory.co.uk
Swinton won’t be liable for any charge your vet makes to submit this claim.
Making a claim over the telephone
To make a claim over the phone, simply call:
Call on 0333 035 9951 Monday - Friday between 8am and 8pm, or Saturdays 9am to 2pm, and bank holidays 10am to 4pm
Have your policy number to hand
We’ll send you the relevant claims forms to complete
Send back the claims forms to us
This pet claims service is operated on behalf of Swinton Pet Insurance by The Insurance Factory who are authorised and regulated by the Financial Conduct Authority (No. 309164).
Swinton Vet Line
If your pooch is looking a little peaky, or your cat seems worse for wear, it’s important to ask for advice as soon as possible.
That’s why at Swinton Pet Insurance we have a dedicated team of Royal College of Veterinary Surgeons (RCVS) vet nurses and vets on hand to help you — day or night, 365 days a year.
This invaluable service helps you to avoid unnecessary trips to the vet, keeping your costs down.
Swinton Vet Line can help with:
What to do if your pet is unwell
Advice on whether you should seek physical treatment for your pet
How to contact an out-of-hours vet
Help and advice on nutrition, training or behavioural issues
So if you’re concerned about your pet’s health, are looking for advice, or if you’ve suffered a pet bereavement, give Swinton Vet Line a call on 0333 332 4473 — have your policy number to hand.