We aim to answer as many questions as we can in our help centre, but we know that sometimes you might need to speak to us, or get some extra support.
We no longer offer new Only Smart Drivers policies.
Existing Customers
However, if you’re an existing Only Smart Drivers customer and want to discuss your
motor insurance policy with one of our team, you can contact us on 03303 438 872 (Lines
open Monday to Friday: 9am – 6pm, Saturday: 9am – 1pm and Sunday: Closed)
A couple of very simple selection options will get you through to an expert member of our
team who understands the problems facing young drivers because they are young drivers
themselves.
Text Relay
As well as our standard telephone service, you can contact us via Text Relay. To use this
service type the prefix 18001 before the number you wish to call.
Remember to use the full UK area code and don't leave any gaps or spaces. e.g.
1800101511234567.
This service can be used at any time during our Contact Centre opening hours. Our
Customer Assistance Team’s telephone lines are open 9am to 5.30pm Monday to Friday
while our Contact Centres are available from 9am to 6pm Monday to Friday and 9am to 5pm
on Saturdays.
The Text Relay service is managed by BT.